Delivery / Returns
Please order before 20th December to ensure delivery before Christmas.*
Any orders after this date will be fulfilled on 28th December.
Please understand we are a very small team and we will do our very best to fulfil all orders on time over the Christmas period!
*express delivery options only
*CHRISTMAS RETURNS PERIOD EXTENDED UNTIL 31st JANUARY!*
SPATZ carry a 14-day warranty against manufacture or material faults. If your SPATZ do have a manufacture or material fault, we will replace them like for like with another pair.
To return faulty SPATZ, please fill in the form on this page and request the 'returns' email address. Please give a description of the fault. We will reply with an email address. Please use this email address to send us some photos of the SPATZ fault. After viewing the photos, If we see the fault as genuine, we will send you a postal address where you can send the SPATZ and we will replace them for you. You need to pay the postal charge of the return and we will cover the postal cost of the new pair back to you. You must provide genuine proof of sale (receipt). If you bought SPATZ from anywhere other than this www.spatzwear.com website, please contact that retailer to handle your returns.
We will not replace SPATZ if:
- They have been rubbed / marked / damaged / worn on your crank or chainstay
- They have been marked / snagged / cut by fingernails whilst putting on / taking off
- They have been marked / snagged / cut by a sharp or rough object whilst cycling / walking
- They have been ripped by using unreasonable force whilst putting on / taking off
- They have wrinkled / creased / delaminated / by being folded / crushed / inside-out
- They have been subject to general wear and tear
- They appear to have been washed / stored / treated inappropriately and not in accordance to the information available on the FAQs page of this website
We will replace OR refund SPATZ (within 14 days of purchase) if:
- You've bought some (or been bought some) which are the wrong size (and they are un-worn, undamaged and the packaging is immaculate)
- You've bought some and changed your mind (and they are un-worn, undamaged and the packaging is immaculate). This will of course be a refund on your card or PayPal.
We are careful not to refund / replace SPATZ too much as we are a small, home grown company in Leeds, Yorkshire. We are 3 friends in a loft and don't have the budget to replace SPATZ willy-nilly. Treat them like you love them...
If the replacement criteria above correctly applies to you, please contact us via email and we will send you the relevant returns address based on your destination.